Showing Feedback: Love/Hate Relationship for Realtors

When it comes to giving Realtor and Buyer feedback after a showing, most Realtors dread taking the time do it. As a Listing Realtor, we greatly appreciate any feedback, especially detailed comments from the showing Realtor.

When homes were selling the first day on the market with multiple offers, feedback had fallen out of favor.  Who cares what others thought of the house? It was sold and usually for list price or more.  The past three years have slowed and been a guessing game for even neighborhood experts on how to price homes to sell but not give them away.  We see more price reductions, more changes in how the homes are presented and that all tells me that showing feedback is more important than ever.

This past year, showing feedback was the main reason listings sold faster than their competition. In one instance, the feedback was consistent that the bedrooms felt too small. Our Seller had gorgeous antique furniture pieces but they were too large for the bedrooms. We took the feedback from the Buyer’s Realtor to heart and the Seller moved the larger pieces to storage the next day.  I was fortunate enough to get another showing from the Realtor and her Buyer after calling and telling them of the change. It made all the difference and they wrote an acceptable offer that night.

Don’t have time to give feedback? I agree that my least favorite way to give feedback is when I receive a call from the Listing Realtor. It always comes at an inconvenient time. Email and texting have been a timesaver in the world of Realtor feedback.  I happy to reply to a text. My favorite is the emails that come from our MLS sponsored Showing Assist with the multiple choice questions and a place for additional comments.  The format is great and takes me less than 60 seconds to reply.

Giving showing feedback is one more way to be a cooperative Realtor. I think it is one of the most important things we can do is help each other get homes sold and for less days on the market and the best price possible. Remember how nice is when your Sellers ask you what kind of feedback we are getting on their homes and we can actually tell them. What a wonderful gift we can give to each other as colleagues as well.

Heather & Alan Davis
Oklahoma City Realtors


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