What to Do When a Home Improvement Job Goes Wrong

What to Do When a Home Improvement Job Goes WrongThere will always come a time when something goes wrong with your home improvement projects. You may hire an excellent renovation contractor, for example, but external and inevitable factors may arise that are out of their control. If something like that happens, it is good for you to know how to deal with the situation, so you come out ahead in a fair way.

The first thing to remember is that your hired contractor is not always to blame. Most of the time, he or she will do their best to make you happy and do a good job. When you encounter a problem during the renovation, try to be reasonable by first learning what the situation is before you begin pointing fingers. If you instantly blame your contractor, that will only create ill feelings between you, which can cast a negative light on the entire project.

Whenever there are problems with the project, talk to your contractor first. Ask more about the problem and what the cause of the delay or errors may be.  Also ask if there is still a chance to make up the time and materials without doubling the cost. Then, ask for suggestions from your contractor as to what they think the best thing would be to do. This shows them that you trust them, which in turn encourages them to live up to the high regard you are placing on them.

It is important to establish trust with your contractor since they are the expert on the project. You will express what you want from the project, but your contractor may have ideas that are even better or will create a more successful solution.  You need to give them leeway to show you their expertise.

As a homeowner, you also need to protect your consumer rights by creating a written contract prior to the start of the project. The written contract will indicate the agreed terms between you and your hired contractor, such as what results you are expecting, what materials are to be used, labor costs, etc.  That way, if a dispute arises during your project, you can refer to the written contract to review what was previously agreed upon. You also need to provide a copy to your contractor.

There are times when your contractor may be partially liable for the errors, and if that is the case, talk with them about how you can properly settle the issue. Establish terms that will protect you and your investment, while still making your contractor feel comfortable as well. Keep in mind that even if your contractor is not to blame, he or she should be held accountable for finding solutions to problems that occur during the renovation.

Heather & Alan Davis
Oklahoma City Realtors


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